Privacy Policy

1. Introduction

Linkiz is an AI front desk operated by AImasterz LLC, based in Bellevue, Washington ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit aimasterz.com, use Linkiz, or interact with a Linkiz-powered website chat or SMS workflow.

This policy is provided in good faith and is being finalized with counsel. Questions can be sent to privacy@aimasterz.com.

2. Information We Collect

Customer Information

We may collect information that a business customer or account user voluntarily provides, including:

• Name and contact information (email, phone number)
• Business name, website URL, location, and account configuration
• Lead notification settings and confirmed business answers
• SMS configuration, consent source fields, sender numbers, and opt-out records
• Billing and payment information processed by Stripe
• Communications you send to us

End-Visitor Information

When someone interacts with a Linkiz-powered chat or SMS workflow, Linkiz may process messages, name, phone number, email address, booking intent, appointment reminder status, review-request status, and delivery or opt-out audit data. For visitors to a customer's website, the customer is generally the data controller and Linkiz acts as a processor.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain Linkiz
• Read and index customer website content so Linkiz can answer from that business's own pages
• Capture leads, support request-to-book workflows, and email lead notifications
• Send consented missed-call follow-ups, appointment reminders, and review requests
• Record SMS opt-outs and block future automated sends where consent is revoked
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and support messages
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

We do not use customer content, visitor messages, or lead data to train, fine-tune, or improve AI models.

4. Information Sharing

We may share your information with:

• Supabase: primary database for accounts, configuration, conversations, leads, and audit records
• Google Cloud / Vertex AI Search: website indexing and grounded answer retrieval
• Google Workspace: lead notification email delivery
• Twilio: SMS and phone-webhook workflows, delivery callbacks, and opt-out handling
• Stripe: Checkout, payment methods, subscription billing, invoices, and related payment records
• Analytics and hosting providers: infrastructure and aggregate usage measurement
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell personal information. We do not share mobile information with third parties or affiliates for their marketing or promotional purposes.

5. Data Retention

We keep customer accounts and their data for as long as the account is active. Conversations and leads are retained so customers can review their dashboard history. SMS message bodies and SMS audit rows are redacted after 90 days by default, while opt-out records are retained as long as needed to honor STOP and other revocation requests.

Stripe customer IDs, subscription IDs, invoice records, and billing status are retained as needed for accounting, dispute, tax, and legal obligations. When an account is deleted, we remove relevant active-system data within a reasonable period, except where we must keep something for legal reasons or to preserve an opt-out.

6. SMS Consent and Choices

Linkiz SMS workflows are intended for people who have consented or where another lawful basis applies. Recipients can opt out of supported SMS workflows by replying STOP, and can request help by replying HELP. If a person asks the business to stop by another reasonable method, the business must honor that request and update the relevant records before further automated sends.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

Website visitors should generally contact the business they messaged, because that business controls the lead relationship. We will support that business in honoring applicable requests.

9. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

AImasterz LLC
Bellevue, Washington
Email: privacy@aimasterz.com
Website: aimasterz.com